1. Are your products authentic and sourced from authorized manufacturers?
Yes. All products sold by Precision Engineering Supply are 100% authentic and sourced directly from manufacturers or authorized distributors. We do not sell gray-market, refurbished, or counterfeit equipment. All products are in new condition.
2. How fast do you ship orders?
Most in-stock items ship within 1–2 business days. Lead times for special-order or factory-direct items vary depending on the manufacturer. You’ll receive tracking information as soon as your order ships.
If you have an urgent requirement, contact us and we’ll do our best to expedite processing.
3. Do you offer technical support before purchasing?
Absolutely. We specialize in precision measurement equipment, including force gauges, torque testers, and test stands. If you’re unsure which product fits your application, our team can help you choose the correct model based on:
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Required force range
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Accuracy requirements
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Mounting setup
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Testing standards
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Industry application
4. Do your products include calibration certificates?
Many products include manufacturer calibration certificates. Specific documentation depends on the brand and model.
If your application requires NIST-traceable certification or ISO-compliant calibration documentation, contact us before ordering to confirm availability.
5. What is your return policy?
We accept returns on eligible items within our return window, provided they are:
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Unused
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In original packaging
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In resalable condition
Some products (custom orders, special-order items, calibrated equipment) may be non-returnable. Please review our Return Policy or contact us for clarification before purchasing.
6. Do you offer bulk or volume discounts?
Yes. We offer competitive pricing for bulk orders and repeat customers. If you're purchasing multiple units or placing ongoing orders, contact us via email at support@precisionengineeringsupply.com for a custom quote.
7. Do you provide a price match guarantee?
Yes. If you find the identical product (same model, new condition) offered at a lower price by an authorized U.S. distributor, we will review and match the price when eligible.
Simply send us the competitor link or written quote for verification.
8. Can you source products that are not listed on your website?
In many cases, yes. If you're looking for a specific brand or model not currently listed, reach out to us with the manufacturer and part number. We’ll check availability through our supplier network.
9. Do you ship internationally?
Currently, we only ship within the continental United States. For international shipping requests, please contact us directly for more information.
10. How can I contact customer support?
You can reach us via:
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Email - support@precisionengineeringsupply.com
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Direct inquiry through product pages
We respond promptly during normal business hours and prioritize urgent technical inquiries whenever possible.